The Truth about Sundance Vacations

This is a sampling from our first blog post several years ago. We can’t expect customers to dig around in years of archived posts to find this very important information so we have decided to repost the content.

Hello!

Welcome to the Sundance Vacations corporate blog! Now that the blog is up and running, I sit-rubbing my palms together in anticipation…why? I am very eager to write about the company I know and love.

Blog Goal

Joining me in this blogging endeavor is my friend, Tina Dowd. Tina and her husband, John, are the founders of Sundance Vacations. Tina and I are “blogging virgins” but that won’t stop us from jumping in with two feet! In addition to writing for the corporate blog, we are organizing a client blog where three to four travelers will be featured each month. The purpose of the corporate blog is to reveal the truth about Sundance and to hopefully enlighten those of you who have questions or concerns about the company. Our goal is to post new content weekly. There are many things we want to address. At this time, we feel it’s most important for you, our clients, that we address the many misleading rumors about Sundance Vacations floating on the Internet.

So, who am I?

Please indulge me while I qualify myself as someone who can speak honestly and knowledgably about the company. My name is Kathy O’Mara; I am the Communications Director for Sundance Vacations, and have worked here in several different capacities for almost eleven years. I began as a marketer, and after time was promoted to mid-level management. As the company and our client base grew, I was offered and accepted the position of New Client Services Manager; there I stayed for eight and a half years. I left the company last September to work in the hotel industry; it was fun, but for me, not satisfying. I made the decision to leave my position, and called John to let him know I was entering the job market, “You better move fast,” I joked, “Or some other incredibly fortunate company will scoop me up!” The timing was perfect all involved, and viola! Here I am, the new Communications Director. It feels like I’ve come home and am back where I belong, working for Sundance and its clients.

Work History/BBB Award

It’s been my pleasure over the years, to work side by side with people who truly care about providing their clients with the best possible product. Sundance Vacations holds high ethical standards for their employees. “Try to see things from the client’s point of view,” and, always approach each situation with clients, “in the interest of customer service,” are attitudes all employees are taught to embrace. When I was the New Client Services manager, it was my responsibility to make sure we took whatever steps were necessary to ensure clients were satisfied (and usually pleasantly surprised) by the way we resolved their concerns. Because of its high standards, I chose to nominate Sundance Vacations for the 2005 Northeastern and Central Pennsylvania Better Business Torch Award. The competition was tough, but our values and principles won the award for Sundance Vacations.

Why Listen to Me?

I’ve worked here a long time and know how much thought, time and effort the owners and the employees put into this company. I can’t help but take it personally when the business I know to be honest and ethical is wrongly attacked. But, why should you listen to me instead of an anonymous posting? Because, I am telling you the truth of whom I am, someone with genuine first hand knowledge of Sundance Vacations.

Disgruntled employees, competitors, litigious public, and of course, actual clients

Damaging posts come from a variety of sources: disgruntled employees, competitors, litigious public, and of course, actual clients. Because it’s difficult to know which posts are fabricated and which are factual, we are creating the corporate blog to reveal the truth about Sundance Vacations.We are 100% committed to the satisfaction of our clients. Any person who truly needs assistance is encouraged to call customer service at 1-800-264-3802, or you may e-mail me at komara@vacmail.com.

What to Look for in the Coming Weeks

We look forward to showing you the Sundance you don’t know, and within the next few weeks, we’ll be adding to the blog. We’ll talk about the differences between our product and a traditional timeshare product. We’ll dedicate a week to discussing the fee structure. We’ll reveal future expansion plans for Sundance Vacations. Talk about exciting sponsorships.Share information about important community involvement and charitable endeavors and unveil new resort properties as we acquire them.

Of course we’ll talk about all of the popular destinations where Sundance Vacations (with the assistance of Travel Advantage Network) excels, like: Orlando, Myrtle Beach, the Poconos, Colorado, Hawaii, South Florida, Mexico, the Caribbean, the Wisconsin Dells, Williamsburg and so on. We will reveal our favorite restaurants, our favorite activities, some tried and true tips and some major blunders.

Please Share

If you’d like to share on the corporate blog, please send me your comments. Posts with inappropriate language will not be published, and posts not related to the subject being discussed will not be posted. If you have ideas for discussion topics, bring them on. We welcome criticism and praise (not necessarily in that order!). If you are interested in writing for our client blog (don’t get scared it just means sharing your personal vacation experiences with other Sundance travelers) please email me at komara@vacmail.com or call me at 800-220-9400 x 130.

Happy Blogging!

Kathy O’Mara

Kathy is no longer with the company but you can reach Communications Director Amanda Miller at pr@vacmail.com.

I hope you enjoyed re-reading our original post.