Sep 29, 2008
Seasonal Inventory Isn’t a Benefit for Every Traveler
I enjoyed the opportunity to talk one-on-one with several Sundance Vacations travelers during the third Sundance Vacations customer appreciation party held at Woodfield Manor last week. If you want to know how real travelers and customers feel about purchasing vacations from Sundance then I highly recommend checking out the customer comments and reactions on the blog post for the event. http://corporateblog.sundancevacations.com/travel/sundance-appreciation-event-at-the-woodfield-manor/trackback/
As individuals and as a company we are never so perfect that we can’t learn to be better. The company can always improve to make sure vacationers are satisfied with their trips. Here’s what I learned from a traveler at the event.
We are very proud of our commitment and Travel Advantage Network’s commitment to procuring enough vacation inventory for the influx of vacationers who want to travel during the summer time. I’ve always seen the additional seasonal inventory as a benefit for customers. But, one of the customers I met at the customer appreciation party sees the seasonal inventory in a different light.
She likes to travel to Cape Cod in the off season when the beach is quiet and the tourists are gone. But the seasonal inventory that we add to cover peak demand is not denoted as seasonal on the website list. She was unhappy because there was no way for her to discern during her purchase that some of the inventory would never benefit her because she doesn’t travel during peak summer times.
I think she has made a very valid point. This is a simple request to improve the customer experience. I’ll forward her suggestion to have seasonal inventory specifically denoted to the reservation division, TAN. But we don’t have to wait for TAN to change the reservation website to make a positive change on this issue. All staff members can help by remembering to mention that some of the inventory on the list may be seasonal. This small change can eliminate a potentially dissatisfied customer; something we are all committed to doing.
I think it is great to be able to get personal feedback like this from clients. I would also have to agree with this client. Cape Cod in the off-season is very different than the busy summer months. I like to travel during the off season to avoid the crowds. It is fantastic that Sundance can use this comment to help improve each client’s reservation experience.
[...] http://blog.sundancevacations.com/travel/seasonal-inventory-isn%E2%80%99t-a-benefit-for-every-travel…But we don’t have to wait for TAN to change the reservation website to make a positive change on this issue. All staff members can help by remembering to mention that some of the inventory on the list may be seasonal. … [...]
Be wary if you are interested in using Sundance Vacations.
I won a free cruise and they used strong arm sales tactics to wrap us into a package. Do your research. I wish I never signed up for this.
Britt,
I am so sorry to hear about your experience with Sundance Vacations. Our customer service department would like to help you with this. The goal of our company is to ensure every clients happiness. Please call 1-888-257-8400, and someone will assist you with this and any questions or concerns you may have.
Thank You,
Amanda Miller
Communications Director
Sundance Vacations
pr@vacmail.com
Britt,
Our customer service department has not heard from you yet and we are eager to hear your concerns. Please allow us the opportunity to assist you with your needs. Customer service is open Mon. – Fri. from 9:00 am – 10:00 pm so we can accommodate as many clients as possible.
Thank you,
Judy Romanelli
Customer Service Manager
Sundance Vacations
It’s always nice to see a particular place in the on and off season. It’s like you’re visiting two entirely different places. You get to interact with the locals alot more during the off season, and it’s a lot more relaxing.