Jul 8, 2008
Sundance Vacations Earns National Award
The Association of TeleServices International recently honored Sundance Vacations with the Call Center Award of Distinction. Sundance Vacations was recognized at ATSI’s 2008 annual conference held at the Hyatt Regency Hotel in St. Louis, MO.
The award of excellence is a ‘mystery shopper’ program that provides individual testing for quality assurance in customer service levels. After six months of testing, a panel of judges scored call-handling skills for “enhanced service” applications focusing attention on customer relation management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
“We congratulate Sundance Vacations for their achievements,” said ATSI President Allan Fromm. This is the second year Sundance has received this honorable award. Be sure to congratulate the marketing team on their hard work!
Among the awards Sundance Vacations have received, what awards means the most to you or to your office?
Congratulations, Sundance! This is just one of the many awards that you deserve. I think the award that I am the most proud of is when Sundance was voted one of the best places to work in NEPA. I’m proud to work for such a great company.
I agree with Candy. The best award that Sundance Vacations has received while I was employeed with the company is the Best Places to Work award. It makes me know that I made the right decision when joining the Sundance Vacations family. Sundance Vacations treat their employees like they are family. Betweeen discounts on vacations, great company picnics, amazing Christmas parties in Atlantic City and tickets to almost any event in the area it is easy to see how an employee can love this company. Way to go Sundance Vacations!