Web/Tech

Sundance Vacations Celebrates National Customer Service Week

Sundance Vacations has approximately 50,000 customers and we’re still counting! The company was founded in 1991 to provide quality vacations at a fraction of the retail rate. Travel choices are endless in this destination-based program that enables customers the opportunity to vacation in many popular resort areas.

Did you receive outstanding customer service or have a great experience with the Sundance Vacations Customer Service Department? We would love to hear about it! Please share your experience with us by posting a comment below.

Sundance Vacations is moving up on the information super highway ladder. Sundance Vacations IT Staff have been working on creating a companywide Intranet. The brand new Intranet is powered by Joomla!. The company Intranet will provide a mainstream way for all employees to receive company information. Joomla! offers many great tools to allow Sundance Vacations to find out what their employees like or dislike. Users will have the option to view breaking news on the front page, to downloading time off request forms. Employees will now be able to access and view handbooks and other useful company information. Joomla! will provide a companywide calander as well as a Permission Marketing Calander. These calanders will provide important dates and allow employees to see what events Sundance Vacations will appear at. Stay tuned as Joomla! is still in its infancy stage. Details will be provided once the site becomes available for employees.

Do you have any ideas for the new Joomla! Intranet? What would you like to see?

Sundance Vacations is slowly nestling into their new home, located at 264 Highland Park Blvd, Wilkes-Barre PA 18702. The building is HUGE, and was a bit overwhelming the first day. It was similar to the first day of school, after getting lost a few times, I finally found my way around. I was glad I knew everyone; otherwise it would have been a nightmare. After all of the unpacking, we faced a few minor problems. Sundance Vacations had a glitch in their “network” system due to a problem with the company’s server. We’re always being told, “save everything you do to the network, and not to “my” documents.” Well, just about everything that I have ever worked on was saved to the network. As most people, I freaked out, which was an expected and normal response to the problem. However, I have a tendency to overreact and I’m almost positive, I did that day. After asking IT a few questions, I was told the problem should be corrected, and anything saved to the network in the past week might not be recovered. WHEW! That was the best news, I’d heard in a long time.

I want to thank the whole IT Team and those who helped with the set up of computers and repairing the network, Tom Berger, Jenny Yuhas, David Wehr, Courtney Long, Chris Woodside, and Sundance Vacations owner, Tina Dowd. Without these people, we wouldn’t be operating, and I certainly wouldn’t be writing this blog! Please salute IT and their helpers as they completed an almost impossible mission!

Tell us about your first day at the new office? What were your malfunctions?

-Amanda Miller

In just a few short weeks, you will notice a brand new website for Sundance Vacations. Solid Cactus, a local website design company has been working on the new site since the beginning of January. The new and improved website will be geared toward lead generation. The site will be welcoming with bright company colors, and of course the Sundance Vacations logo. In our research we found that a “fun” website was more attractive than a “corporate” stuffy site. Also with a “fun” site, users are more likely to navigate through the whole site rather than get frustrated on the first page. The site will include a company history, corporate bios, job opportunities, all sponsorships and partners, giveaways, past sweepstakes winners, and so much more!! WE WANT TO HEAR FROM YOU!!

Do you have any ideas for the new website? What would you like to see on the new site?