Archive for November, 2010

Some of our customers have questions about a document found on the web published by the State of New Jersey as required.  This official paper documents the close of an inquiry by the New Jersey Division of Consumer Affairs.

What does this document mean?

The mission of the consumer affairs division is to investigate consumer complaints and enforce various laws including do not call regulations. We completely cooperated with a several year investigation of our marketing, sales and business practices.  Over the course of several conversations we were able to give the division a clear understanding of the size and history of the company.  We’ve been servicing the vacation needs of New Jersey travelers for 14 years.  Sundance Vacations provides well paying, professional jobs as an employer in the state.  Our hard-working employees live by our core value to give back to the community by participating in many charity events as volunteers and by supporting local charities with funding.

In May of 2010 we came to a satisfactory conclusion of the division’s inquiry.  The document that can be found on the state of New Jersey’s website is a summary of their findings.  Sundance Vacations was not charged with any violations.  No fines were levied.  The document was released to public as all state documents are as a result of the Freedom of Information Act and serves as information about the validity of the inquiry.

The New Jersey Division of Consumer Affairs protects the business environment for reputable businesses to operate in New Jersey.  An active agency is a benefit to consumers and businesses alike.

The document can be downloaded in full at this address: http://www.state.nj.us/lps/ca/ocp/orders/Sundance.pdf

If there are any questions, concerns or issues please contact Sundance Vacations customer service department at 1-888-257-8400.

Every once in a while TAN receives a testimonial that really touches our hearts… just in September TAN received the following from a long-time client:

September 19, 2010

Dear folks at TAN,

The purpose of this letter is to tell you all how impressed I am with your organization. I spent the week of September 10^th through the 17^th in Branson, Missouri at the Eagle’s Nest Resort at Indian Point and I couldn’t have had a better stay, unless the Dallas Cowboy cheerleaders were staying next door but anyway it was a week to remember!

My wife, Maryann, and I purchased [this vacation program] for when we both retired. But the old saying goes, “If you want to make God laugh, tell him your plans.” Maryann died last October.

My squad from Vietnam and I have remained in touch all this time and from time to time over the years have gathered to remember our buddies who didn’t make it, and to share time together.

There were approximately eight guys and one woman who attended this reunion. We learned that our friend Doc had recently undergone surgery for cancer and would have to undergo chemo when he got back. His wife very much wanted him to have a good time, and boy, did he.

Where I saw the condos we were to stay in, and met the nice people at the Eagle’s Nest I was thrilled. After a great time I had at the resort and the fantastic treatment I received from the TAN folks, I am ready to give a testimonial any time you want. The condos were much better than staying in a hotel. Every one told me what a great time they had and what a hero I was for arranging it, but I give all the credit to TAN. I still have six more chances to stay with you and am really looking forward to it.

On behalf of all my Corpsmen I want to thank you all for a trip that we will all remember.

Sincerely,
Bob Martin

P.S. Our other Corpsman would have been here but he designs golf courses and was in China. When he hears what a great time we had, he’ll be at the next one I’m sure. My wife would have loved it!