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Archive for November, 2007

Nov 29, 2007

Sundance Vacations is the Best Place to Work in Northeastern PA

Congratulations Everyone, Sundance Vacations is the best company to work for in Northeastern Pennsylvania! We finished eighth in the statewide employee poll for large-sized companies (251 or more employees), but ranked highest among area companies.  The announcement was made during the Best Places to Work in PA dinner at the Hershey Lodge and Convention Center in Hershey, Pa on November 27th, 2007.                                                                                                                                       

The statewide survey and awards program serves to identify, recognize and honor the best places of employment in Pennsylvania, benefiting the state’s economy, its workforce and businesses.  To be in the top 10 is an amazing accomplishment.  The Best Places to Work in PA list is comprised of 100 companies split into two groups: 50 medium-sized companies (25-250 employees) and 50 large-sized companies (251 or more employees).                                   

Hundreds of companies from across the state entered the two-part process to determine the 100 Best Places to Work in PA.  I worked hard on the first part, which consists of evaluating each nominated company’s workplace policies, practices, philosophy, systems and demographics.  This part of the process was worth approximately 24% of the total evaluation.  The second and most important part is where you came in.  It was an employee survey to measure the employee experience.  I know many of you remember my nagging you to complete the survey; but it was worth it, look at what we accomplished!  Nearly 20,000 Pennsylvania employees filled out the survey.  The combined scores determined the top companies final ranking.                                                                           

“It’s the employees who make this award so honorable,” explained Dave Schankweiler, publisher of the Central Penn Business Journal and Emcee of the awards presentation. The attendance at the dinner topped 1,000 people from 100 companies throughout Pennsylvania.                                                                                                                                                       

“This is a testament to our belief that if you take care of your employees, they’ll take care of your customers and the bottom line will take care if itself,” stated Sundance President John Dowd.   Sundance provides employment for 350 employees in NEPA. “It was a great night for Pennsylvania and Pennsylvania’s workers,” said John P. Blake Executive Secretary, PA Department of Community and Economic Development.                                                            

John, Tina, Morgan and Madison Dowd accepted the award for Sundance.  It was an exciting, yet nerve racking night, made more intense as one by one, each company’s standing was announced.  If all goes well, we may even be number one next year!                                                                                        

Thanks for your help and cooperation in making our first experience with this program such a success!                                                                                                                                                      

Kathy O’Mara

Communications Director

komara@vacmail.com

Nov 27, 2007

Tahoe Village in Lake Tahoe

Clients of Sundance Vacations for a while, the Von Hofmann’s have taken several vacations.  We received the following letter regarding their recent stay at Tahoe Village in Lake Tahoe, Nevada:

"Our trip to Lake Tahoe in October was very pleasant.  When we first arrived in Tahoe Village, it was in the evening and we couldn’t see the numbers for the addresses.  We had to get out of the car and walk up quite a few flights of stairs before we found that this was not the right location.

We then discovered where the check-in office was and my husband obtained keys and packet information.  Our next adventure was to try and locate our unit in all of the slopes and downhill roads.  We didn’t have very clear instructions on where to go and nothing was lit up brightly so we had a difficult time at night trying to find it.  Once we did finally reach our destination, we set out to climb the many (60) steps up to our unit.  After this feat was accomplished, we had to catch our breath at the top before entering the doorway.Tahoev_sm_31

All in all, it was a comfortable living room.Tahoev_sm_21   The spiral staircase going up to the main bedroom was very narrow and took some balance to negotiate it especially with a suitcase in tow.  Tahoev_sm_11 The bedroom was comfortable with the adjoining bath being fine.  The lower bedrooms were very small and confined. Everything was warm and cozy, but we didn’t like that the fireplace was hooked up to the thermostat. 

We got used to all of this, but I do have to say how spectacular the scenery was.  Tahoevillage_big_21 It was breathtaking being up in the mountains. It is one of the most beautiful areas in the world.  We truly had a great and adventerous vacation!

You definitely need to inform your clientele who book with you of anyone with health restrictions using these units at the time of booking."

Judi Von Hofmann                                                                                                                      Milwaukee, WI

Nov 27, 2007

Sundance Announces New Sales Director for the King of Prussia Office

Shane_lewis_2 Sundance Vacations is proud to introduce King of Prussia’s (KOP) newest sales director, Shane Lewis. “I started out as a Sales Representative in Pittsburgh and worked the line for a year and a half before my promotion to Assistant Director in KOP with Jerry and Irene Sisk.  Most recently, I had the privilege of learning with Steve Decker, when I worked as the Assistant Director for the Downers Grove office.  I’ve been working hard to fulfill my dream of becoming a Sales Director for four years,” explained Shane.  “I think this is the best company in the world, definitely the best I’ve worked for.  Some people come to work for the money, but I come to work for Sundance. "                                                                      

Shane is pleased to be taking over the position that opened in KOP. “I will miss the Sundance family in Downers Grove, but at the same time, I’m so happy to get back to my family in King of Prussia,” he said.  Shane started working for Sundance five years ago, and has really grown into his own with the company. He will be replacing Jerry and Irene Sisk.  The Sisk’s will be directing the new Wilkes-Barre sales office. “It has been mine and Irene’s good fortune to have met Shane 5 years ago. He has really prospered and grown with the company. We know he will be able to hold his own at KOP, and really make us proud,” commented Jerry Sisk.  “I know it will be a challenge to fill Jerry and Irene’s shoes, but I am very enthusiastic. I am full of ambition, and I hope to break all of their records,” stated Shane.                                                                                                                                             

Shane grew up in the Outer Banks, North Carolina. “I love the beach, and also enjoy surfing. I grew up in a resort area, where people were always vacationing, so I know how important it is for families to have a great vacation,” explained Shane.  “I practice what I preach,” he said, “If you can’t find me at work, chances are I’m at the beach surfing."  "I am so grateful to the people who have guided and supported me over the years,” said Shane, “but special thanks to Mike and Barb Kasper, Jerry and Irene Sisk, Steve Decker for all my mentoring, Mike Milillo and of course, John and Tina Dowd for trusting me with this great position.”                                                                                                                  

Shane is pleased the he will still maintain the position of National Charity Director.  “The position enables me to maintain relationships with all the great people I’ve come to know throughout the company,” he said.  If you have charity ideas of your own, you can get in touch with Shane at shanerlewis@yahoo.com.                                                                                                                     

Kathy O’Mara

Communications Director

komara@vacmail.com

Nov 23, 2007

Surrey Beach House Voted “Best Shore Motel” By Philadelphia Daily News

Sundance Vacations is proud to announce that Surrey Beach House Surrey_beach_house was voted "Best Shore Motel" by Philadelphia Daily News readers in the newspaper’s 2007-2008 People Paper Awards.  Located just minutes from Atlantic City, Surrey Beach House offers European-style boutique accommodations and unparalleled hospitality on the Jersey shore.  Each year, Philadelphia Daily News readers vote for their tried and true local favorites in a number of categories, including restaurants, stores, lodging, entertainment and more.Sbhporch

Surrey_foyer Nestled in the historic seaside town of Ventnor, New Jersey, Surrey Beach House offer luxurious guestrooms Surrey_bedroom and suites featuring flatscreen TV’s, kitchens, air conditioning, deluxe bed linens. rainfall showerheads and complimentary WiFi access.  Beautiful oceanviews, the beach and public boardwalk are just steps from Surrey’s front door, as well as tennis courts, restaurants and public transportation to Atlantic City.  The relaxed atmosphere and small town appeal make Surrey Beach House the perfect place for a romantic getaway, business travel, family reunion or corporate retreat. Sbhshore   Surrey_living_room

Operated by TAN Resort Group (TRG), Surrey Beach House is already a favorite destination for many Sundance Vacations client’s.  For information about the property, contact your Total Vacation Services Department at 1.800.223.0088 ext. 3.

Kathy O’Mara, Communications Director 

Nov 23, 2007

Surrey Beach House Voted “Best Shore Motel” by Philadelphia Daily News

Sundance Vacations is proud to announce that Surrey Beach House Surrey_beach_house was voted "Best Shore Motel" by Philadelphia Daily News readers in the newspaper’s 2007-2008 People Paper Awards.  Located just minutes from Atlantic City, Surrey Beach House offers European-style boutique accommodations and unparalleled hospitality on the Jersey shore.  Each year, Philadelphia Daily News readers vote for their tried and true local favorites in a number of categories, including restaurants, stores, lodging, entertainment and more.Sbhporch

Surrey_foyer_2 Nestled in the historic seaside town of Ventnor, New Jersey, Surrey Beach House offer luxurious guestrooms Surrey_bedroom and suites featuring flatscreen TV’s, kitchens, air conditioning, deluxe bed linens. rainfall showerheads and complimentary WiFi access.  Beautiful oceanviews, the beach and public boardwalk are just steps from Surrey’s front door, as well as tennis courts, restaurants and public transportation to Atlantic City.  The relaxed atmosphere and small town appeal make Surrey Beach House the perfect place for a romantic getaway, business travel, family reunion or corporate retreat. Sbhshore   Surrey_living_room

Operated by TAN Resort Group (TRG), Surrey Beach House is already a favorite destination for many Sundance Vacations client’s.  For information about the property, contact your Total Vacation Services Department at 1.800.223.0088 ext. 3.

Kathy O’Mara, Communications Director 

Nov 15, 2007

Sundance Vacations launches New MPLS Technology

Sundance Vacations is installing MPLS, a new phone and data network.  Once complete, MPLS networks all six call centers with all six sales centers to direct high volume phone traffic.  This enables the company to spread the incoming calls to any available agent, reducing or eliminating hold times for the customer.  This type of time management helps to establish and maintain good relations with both customers and employees.                                                                                                                                     

The MPLS network allows instant company wide contact.  Someone in Hazelton can simply dial an extension to reach someone in the Downers Grove office.   Another feature of MPLS allows all telephones on the network to be monitored.  While this is great for improving the quality and consistency of our message, some employees may feel uneasy. How do you feel about that?   Are you comfortable with the boss listening to your calls? What does this new technology mean to you?                                                                                                     

Kathy O’Mara

Communications Director

komara@vacmail.com

Nov 14, 2007

Great Vacation/So So Accommodations

We spent a week in October in the beautiful Pocono Mountains and stayed at the Carriage House Country Club, Pocono Manor, PA. I must say the Carriage House is not a “country club” but a dated time-share property. Our first impression was not good—when it took a couple of hours to find our reservation. The facilities include a swimming pool, hot tub, and game room.  There is free internet access on a computer in the lobby area, a pricey restaurant on the premises, and a little breakfast café.  The place is just old and needs to be remodeled.  Our one-bedroom apartment was clean and roomy even though it did not have one comfortable chair – just an uncomfortable loveseat/sofa bed.  The kitchenette was well equipped.  However, noisy banging double doors in the hallway, thin walls, and inadequate plumbing which allowed for cold showers, did not spell “comfort.”

Rose Mary Jackson

Madison, WI

Nov 9, 2007

Day of Cultural Sharing

Sundance Vacations has locations throughout the country.  We are committed to the surrounding communities of all of our office locations and are involved in many philanthropic endeavors.  Among these activities, we sponsor local teams and participate in local charity drives and collections.   Just recently, employees held a fundraising picnic and a massive yard sale to raise almost $3,000.00 for the Kisses for Kyle Foundation.  Given the extent of our community involvement, it is no surprise that my bosses said, “Definitely yes! Go for it Kathy,” when I had the opportunity to volunteer for the 8th Annual Day of Cultural Sharing.                                                                                                                     

The Day of Cultural Sharing program joins business volunteers with fifth grade classrooms in an hour of diversity activities and conversation in an effort to raise awareness of diversity.   The program sends what we hope is a loud and clear message that we, as a community, value and celebrate diversity.   

I was very excited to be involved in the program.  I feel morally obligated to teach our children to celebrate diversity and to be aware of the harm caused by racism and prejudice.  I hope that my presence in the classroom helped show the students that this is very important to the people and businesses in their community.                                                                                                            

Those who know me might be surprised to hear that in certain situations, I’m actually quite shy.  The idea of standing in front of a group of people, particularly fifth graders, shook me up, so I was eager to attend the October 19 training.   What should I do?  What should I say?  Will they like me?  Will I do a good job? Believe me, the list goes on and on.                                                                                     

 

I could tell that there is great effort to ensure that when they leave the training, the business volunteers are fully prepared to engage with and occupy a fifth grade class for an hour.  I left feeling prepared and certain that I could fill the hour with good stuff.  I found the training to be very informative and educational.  Did you know that (according to a recent publication from the College of Agricultural Sciences at Penn State) if current trends continue, by the year 2050 approximately 50 percent of the U.S. population will be non-White and by 2056, there will be no single majority group in this country?  Cleary, it’s imperative that we make diversity a priority.                                                

                                             

On October 25, 2007, I arrived at Leo Solomon Elementary School in Plains, PA.  As I mentioned before, I get nervous in front of groups of people, so there was some serious mental prep time before I went to the school.  I was even more uneasy when I found out the students had a substitute teacher for the day because I remember what it was like when I had a substitute teacher!  Luckily, my nervousness was unfounded.  The students were wonderful and incredibly well behaved.  They were interested, polite and tons of fun. Pinata_and_day_of_culural_sharing_2 

I began the hour with a short story called The Man and the Eagle.  In the story, an eagle lands on the man’s windowsill.  Thinking the eagle is an ugly creature; the man grabs it, pulls it into his house and makes some changes.  He files down the eagle’s beak because it’s curved.  In addition, because he doesn’t like the way they look, he clips the eagle’s claws down.  After making the eagle look the way he wants, the man shoos it out the window.  Imagine, the story asks, how long the newly trimmed eagle lasts in the wild. 

The fifth grade students are smart!  They were very annoyed with the man and knew the eagle wouldn’t survive too long in the wild. They pointed out that instead of appreciating the characteristics that make the eagle unique and in this case, that help it survive, the man tried to change the eagle and make it look the way he thought it should.  The story was a great discussion starter; we talked about trying to change people who are different than we are and what happens when we do that.  We all agreed that it is a bad idea.                                                                                                                                     

Pinata_and_day_of_culural_sharing_3

The Man and the Eagle prompted some great discussion.  However, for me, and I believe the students, the “Label Exercise” was the most significant activity of the day.   I had a label for each student.  On the labels I wrote, “Smile at me,” “Say “Hi, “Pat me on the back,” “Shake my hand,” “Give me five” and “give me an “okay” sign.”  On 10 percent of the labels, I wrote, “Turn away from me.”                            

I went around the room and randomly put a sticker on each student’s forehead.   I asked them to remain quiet and not reveal their labels to each other.  At the student’s urging, the substitute teacher and I got a label, too.  Once we all had our labels, I asked the students to get up and mill around. I reminded them not to reveal what was on anyone else’s label, and told them to read the labels and do what they said.   For about 3 or 4 minutes it was great fun.  I got so many pats on the back, it was awesome!  Then, a student who had a label that said, “Turn away from me,” stepped in front of me.  He looked so hopeful.  Maybe he thought I would act differently than the other kids had acted because I’m a grown up – I honestly don’t know.  What I do know is that after I turned away from him, the game was no longer fun for me.  I stopped it and asked the students to take their seats.

Pinata_and_day_of_culural_sharing_5

When they were sitting, I asked the following questions:

  1. 1. How were you feeling?
  2. 2. Without looking at your label, do you know what it says? How do you know?

                          3. All of you who think you have the “Turn away from me” label, please come  and stand together in the front of the room.  How did you feel?

Not surprisingly, the students all figured out what their label said.  The three who had, “Turn away from me,” on their label came to the front. When one girl described how she felt, it seemed to accurately sum up the whole lesson.  She said, “I was confused.  I was smiling at people, or trying to give them a high five and everyone just kept turning away.  I didn’t understand why they turned away from me.  It felt really bad and I didn’t like it.”

                                                                                                      

We talked about how there are times when we all felt like we were wearing a “Turn away from me” label and times we felt left out or targeted.   I explained that some groups experience this more than others.  I asked if they could think of any groups that seem targeted or left out.  They came up with people with disabilities, people of a different religion, people of a different race and underprivileged people.                                                                                                                                             

I reminded them that no one actually said anything negative to them; it was just in our nonverbal communication.  Without words, they got the message.  I reminded the students to think about their body language as well as their words.  The exercise was enlightening for all of us.  We gained some new insights on how being in an oppressed group feels and we agreed to change our non-verbal and verbal behavior to help everyone feel included.                                                                                              

When I finished the hour, I felt profoundly moved.  I feel moved as I sit here typing the post.  I cannot begin to express how lucky I feel to have been involved in the Day of Cultural Sharing and I hope to participate next year.  The students were so open and friendly.  I believe young people appreciate diversity and the differences in people.  They have to be carefully taught to hate and fear.                                            

Kathy O’Mara

Communications Director

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